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  #11  
Old 22-02-16, 14:59
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Strim Strim is offline
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Default Re: Message for all current subscribed members.

Thank you (and for editing the number)

Fingers crossed they'll get the message this time. I'd like to know why they can't be bothered answering emails. I'd ask them but doubt I'd hear back
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  #12  
Old 29-02-16, 09:22
Chubby 46 Chubby 46 is offline
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Default Re: Message for all current subscribed members.

Hi, can someone help please, missed this post so payment was taken, now can't send any messages, what do I need to do next to get things sorted???
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  #13  
Old 29-02-16, 10:23
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Builder Jay Builder Jay is offline
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Default Re: Message for all current subscribed members.

Hi mate,
I will notify admin for you
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  #14  
Old 29-02-16, 21:44
thevandidit thevandidit is offline
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Default Re: Message for all current subscribed members.

Quote:
Originally Posted by Chubby 46 View Post
Hi, can someone help please, missed this post so payment was taken, now can't send any messages, what do I need to do next to get things sorted???
As per the original post, you need to pm adminvs they are the only ones that can issue a refund.
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  #15  
Old 29-02-16, 23:53
Chubby 46 Chubby 46 is offline
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Default Re: Message for all current subscribed members.

Thanks Builder Jay,
I would like to pm them, but because my account has not been upgraded it will not let me send pm
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  #16  
Old 01-03-16, 20:10
thevandidit thevandidit is offline
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Default Re: Message for all current subscribed members.

Quote:
Originally Posted by Chubby 46 View Post
Thanks Builder Jay,
I would like to pm them, but because my account has not been upgraded it will not let me send pm
That'll be because you've reached your pm limit. Which is smaller for non subscribed members
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  #17  
Old 04-03-16, 12:30
Chubby 46 Chubby 46 is offline
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Default Re: Message for all current subscribed members.

That's what I'm trying to say, I've paid my subscription, but it's not linked to my account.
Would it just be easier to pay the subscription again so I can contact admin to refind my first payment through vertical scope?
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  #18  
Old 06-03-16, 09:52
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Strim Strim is offline
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Default Re: Message for all current subscribed members.

It sounds like you're having the same trouble I had. They took your money and disabled your membership benefits. T4Chippy gave them a prod in the right direction for me and they finally answered an email I'd sent nearly a month earlier. The address on the reply was:

support@autoguide.com

It might be worth you using that address. Good luck
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  #19  
Old 06-03-16, 15:32
Chubby 46 Chubby 46 is offline
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Default Re: Message for all current subscribed members.

Cheers strim, is that an email address for vertical scope?
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  #20  
Old 06-03-16, 16:10
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Strim Strim is offline
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Default Re: Message for all current subscribed members.

I've just had a look and it seems that it is another company owned/operated by Vertical Scope. I originally used the 'Contact us' tab that's at the foot of each page on the forum to contact them, and that autoguide address was the one showing when they did eventually reply. I know Vertical Scope own a number of forums, so I'd imagine that autoguide deal with all support problems. Just make sure you give them as much information as possible including the PayPal payment reference number, assuming you used PayPal to make the payment.
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