So Called Specalist Has Killed my T4 GRRHHH [Archive] - VW T4 Forum - VW T5 Forum

So Called Specalist Has Killed my T4 GRRHHH

jonnoGti
02-01-09, 18:29
Hi All,


Just been to see my 2003 888 special 2.5 tdi T4 that I had booked in for a timing/pump belt change at a local VAG specialist apparently.

Thing is the van was running sweet as a nut when it went in, supurb in fact.

Had them change the waterpump, cambelt , pump belt and all pullys to do the job right so to speak,

Went to see it today and its missing like mad, won't idle and sounds rough as hell He said the timing may be slightly out and said I could take it!! said no way at all and to get it back to how it was when I brought it in


left it there for now to see if he sorts it. do I trust this garage or get it taken to another one??

To say I'm annoyed is a understatement- they have had it for 11 days !!!


WHAT ON EARTH DO I DO ????

JIMMYJAMES
02-01-09, 18:32
Calmly explain the situation to the garage (the manager) and take it from there. If the garage is worth its weight they will sort it out for you if not the small claims court becons. Good luck mate hope you get it sorted!

jonnoGti
02-01-09, 18:46
Calmly explain the situation to the garage (the manager) and take it from there. If the garage is worth its weight they will sort it out for you if not the small claims court becons. Good luck mate hope you get it sorted!



Tried that, he is backing the fact that his grease monkey has done nothing wrong and it must be a fault with the van!!!!

It was perfect when it went in and now its knackered- go figure

If its not running right for monday may just wrap a tyre lever around his face if he trys to speak to me again as he has today !

Jonno

Wagenworx
02-01-09, 18:53
Sorry to hear off your bad news I would be :* if it was me, I would get it out of there as it sounds they have not got a clue and book it in to your local VW van centre and expalin what has happend.

It's sounds to me they have the pump timing way out and only VW or someone who can use vagcom can sort it .

Hope this helps and keep us posted.

Cosha
02-01-09, 18:56
first things first phone trading standards, and get a log number!

they will advise you on what to say do, this will help you so much if you take him to small claims, and its always great ammo to say

"well you know, i phoned trading standards, they have advised me.................."

watch his face drop....


if that does not bother him then GAME ON.....

just say "well you know what, thank you for screwing my van up, ill do you the same favor buy telling the T4 oweners group of the united kingdom that in fact sir your services ,are rubbish"


and then, only then, slap him round the face with a glove, and challenge that hoe to a duel! H:


No really go phone trading standards now lol...........

Rising Sun Campers
02-01-09, 18:58
If he was willing to let you take it with the timing being out that would have made my decision for me....

colese
02-01-09, 19:22
sounds like the pump timing is out mate,:*:* cowboys out there today.:ILU:

crftom
02-01-09, 20:08
easy mate he said you can take the van so take with out paying and go to a vw centre and get it fixed and then send him the bill aswell:)

tom

fred 0191
02-01-09, 20:33
put he's name on here so he'll lose business thats what hurts these cowboys the most

vwaddict
03-01-09, 11:46
Tried that, he is backing the fact that his grease monkey has done nothing wrong and it must be a fault with the van!!!!

It was perfect when it went in and now its knackered- go figure

If its not running right for monday may just wrap a tyre lever around his face if he trys to speak to me again as he has today !

Jonno

that wont help you will end up being charged and he will be the innocent party .
court action best way a pain but better than being charged with assault

vwaddict
03-01-09, 11:48
first things first phone trading standards, and get a log number!

they will advise you on what to say do, this will help you so much if you take him to small claims, and its always great ammo to say

"well you know, i phoned trading standards, they have advised me.................."

watch his face drop....


if that does not bother him then GAME ON.....

just say "well you know what, thank you for screwing my van up, ill do you the same favor buy telling the T4 oweners group of the united kingdom that in fact sir your services ,are rubbish"


and then, only then, slap him round the face with a glove, and challenge that hoe to a duel! H:


No really go phone trading standards now lol...........

trading standards definatly but threatining him about contacted the forum aint gonna make any differance hundreds of other makes of car out there probably only gets 1 t4 in a blue moon

vwaddict
03-01-09, 11:49
put he's name on here so he'll lose business thats what hurts these cowboys the most

only if he only does t4s theres p[lenty other cars out there

TDI Dave
03-01-09, 12:00
Get your van back and when you do ask if he has vagcom ?
if he hasnt he shouldnt be doing tdi belt changes at all
Trading standards get the aa or rac to take it strait to the dealers to get it re done whole job or pump belt up 2 you

Then dont give up ! take him to small claims court to get your money back for the total cost of the repairs from scratch

if you have paid him buy credit card ,you can stop the payment easy as pie tell the credit card company the problem and they will refund you no probs

if you havent payed yet use a credit card for the payment

it wont work with debit or cash obviously

Take small video of it running badly when you collect it with rac or aa present also photo's lots of them ,these will help loads at court ive been there ! its dead easy just like a room with 3 people in it and arm yourself with information i.e he hasnt got vacom so you cannot do it according to vw dealers A:

Rustybus
03-01-09, 13:12
My Advice is to get your AA/RAC cover to recover it to a VW dealer, do not drive it! Otherwise they will say it was your fault for driving it.

dickyfixit
03-01-09, 15:20
Do you have to have vagcom! Just a question as a lot seem to go to so called specialists, Glad i went to dealers now as you get a 2 yr warranty aswell :) Hope you get sorted mate

nealglover
03-01-09, 15:21
put he's name on here so he'll lose business thats what hurts these cowboys the most


I agree in principle, but that is against the rules none the less.

No naming and shaming on here please T:

paul ss
03-01-09, 15:27
sounds to me they are a bunch on idiots that have took on more than they can chew.

would not be naming and shaming them as belive it or not the forum can get into trouble for it and taken to court .

seen it happen once before , not right in my opinion as your only warning others but still get into trouble

Richi
03-01-09, 15:38
its right what paul is saying slander will get you in to trouble but as for the law thay have to fix it if thay dont/wont thay have to give you good reason y thay cant then you may have a good reason to take them to court sorry to say thats how cowboys get away with it

Cosha
03-01-09, 15:41
the only thing you can really do is wait and see what happens when you go to pick it up again!

if its really lumpy and just dont pay, i mean lets see he did have it for what 11 days?

keep us all upto date!

i guess name and shame is a touchy subject, not saying your not telling the truth but for example some one was to name and shame, but turns out it was not the places fault...you see where im going :)

but keep us up today on the van, were a great commuinity and i love being here we will all help out where we can

ahhh i love you guys :D

jonnoGti
03-01-09, 15:55
Hi Guys,

thanks for all the advice,

No haven't paid yet and I supplied the parts as I wanted main dealer items fitting and not some brand Zog cheapo parts fitting

If its still poorly Monday which I suspect it may be, I'll go and seek trading standards advice on the matter and get it logged with them what they have done.

Then I think the nearest VW commercial dealer is Carlisle am I right guys??

Contact them and explain the situation and try and get it recovered up there.

I'm not going to name and shame on here but if anyone wants to discuss it further drop me a pm.

Once again thanks for all the advice and its the best 10 I ever spent joining here

Jonno

team french
03-01-09, 16:19
Then I think the nearest VW commercial dealer is Carlisle am I right guys??

dunno, where are you in cumbria?

jonnoGti
03-01-09, 16:45
dunno, where are you in cumbria?



Ulverston,

there is Hadwins at Grange but they won't touch a t4

team french
03-01-09, 17:05
tell em its a caravelle!!!!

pm t4tommas, hes in kendal, cant remember the vw garage there. is there not any one in barrow?

jonnoGti
03-01-09, 18:36
[QUOTE=team french;231839]tell em its a caravelle!!!!



Good Thinking Batman, Its a 'windowless Velle' ha ha

marco
04-01-09, 15:27
Kendal VW Centre are a great bunch of blokes, ex VW main dealer mechanics who worked at Parker + Parkers before Hadwins got the franchise.(parker+parker still do porsches). Got my 'velle working a treat when I first bought it.

mobypaterson
04-01-09, 21:22
there is a VW specialist who i had to use one saturday after my van started leaking oil everywhere. he was really good to me and even opened on the saturday morning to help me out. pretty top bloke to be honest!

they did however fail to diagnose my head gasket issue though which was mildly annoying:(

good luck getting it sorted though... nothing worse than it being broken!

jonnoGti
04-01-09, 22:25
Hey mate, think I know the specialist your on about .

Went to see him and he didn't want to do it as he has too many aircooled jobs on.

The place I went to was the 'other' VW specialist- shouldn't have bothered should I


Jonno

snigvan
04-01-09, 22:46
Ulverston,

there is Hadwins at Grange but they won't touch a t4
I thought Hadwins did do vans? Worth a phone call.
You may well want a main dealer but for a Diesel specialist with a reputation give http://www.davidbreaks.co.uk/ a call. He is Kendal though so not your neck of the woods.
I understand the protocol of discretion but just so I don't end up at the same workshop would it be ok to PM me the details. I'm Newby Bridge so could end up with my van in the wrong hands.

Dermot
05-01-09, 16:46
Hi lads, Im new on here i live in waterford Ireland and going through the same thing at the moment exactly.

I have a T4 Multivan left hand drive 1992 petrol engine,

Got a local group lets say to take it away as it was xmas and i was under pressure turns out it was just the spark leads corroded but i checked they looked fine!

Anyway they were very slow comin to collect my bus so i said do the timin belt also as i cant remember it being done,

Got it back and it was grand but the power was a bit slow!!!! got up to speed but gradually!

I was worried then about all this went back he told me i needed an engine rebuild so i found out off vagdrivers that he should do a compression test and that was grand, then i told him the timing must be out so they are takin it back friday, but im not drivin it!

He also cut a pipe after the air intake regulator and just taped it up with insulting! tape so i hope thats all he did wrong!!

But the fan hasnt worked either since i have it back could that have anything to do with what he did?

will leave him at it and then take it straight to Volkswagen!

Dermot
05-01-09, 16:51
Sorry meant to say that he told me that there were 5 teeth gone on it and hed never seen this before,

After i went back about the power loss he told me that the valves may be slightly bent and that an engine rebuild may be needed.

I got some info and told him to do a compression test which he did and it ran at about 8 so i told him it must be the timing.

Strange thing is the temp gauge in the bus never seemed to work nor did the clock now its working and the temp has come on more but the fan isnt kicking in.
I feel gutted as i paid 565 euro for this,

And as a precaution im booking it into VW garage to check out the work.

BANANAVAN
05-01-09, 17:07
I feel gutted as i paid 565 euro for this,

And as a precaution im booking it into VW garage to check out the work.

thats more than the price at a vw maindealer :eek:

jonnoGti
06-01-09, 17:46
Hey All,


Got the van back tonight, its running much better but its still not as smooth and as quite as it was. they haven't charged me because of all the aggro and the time they have had it- good because I wouldn't have paid them.



I defo think the pump timing is out and would like the rest of the work checking just so I have piece of mind


The big question who has VAG-COM in Cumbria and has a good reputation for setting up/working on 2.5 T4s????


Please help- I'd like my old van back !!!


Thanks

Jonno

team french
06-01-09, 18:35
like you said, theres a van center in carlisle(harper and hebson) but is along way for you to come(easy to get to from the m6 tho), have you tried kendal vw center like marco surgested, they should be able to point you in the right direction if they cant do anything.

westray321
06-01-09, 19:23
Where abouts in cumbria are you, there is a bloke in ulverston called auto diesel technics,when it comes to diesels he is god, he removed the immobilizer on my bosch pump and fitted a new cambelt in a couple of hours,he also increased the turbo boost pressure and tweaked the pump up it goes like greased shi* off a chrome shovel,i dont have a number but im sure you would be able to find it ont web,go with the dealer for your prob now but for future ref .;)

Dermot
06-01-09, 19:31
Im gettin mine done on friday as i had the same prob, they are takin her back friday to ave a luke, i rang a guy who specialises in VW and told him my prob, he said my van wouldnt run if the timing was off not smoothly anyway and mines smooth enought just lacks power, so it must be the fact that the guy cut a pipe(after air regulator) and did it up with insulating tape, so that has to be done!

Still i think i will get it booked into VW to have a check over the aul girl.

cant post pics yet but i love my Multivan

marco
06-01-09, 19:43
I thought Hadwins did do vans? Worth a phone call.
You may well want a main dealer but for a Diesel specialist with a reputation give http://www.davidbreaks.co.uk/ a call. He is Kendal though so not your neck of the woods.
I understand the protocol of discretion but just so I don't end up at the same workshop would it be ok to PM me the details. I'm Newby Bridge so could end up with my van in the wrong hands.

I'll second the mention of David Breaks, he's done a few vw vans so is familiar with them.

jonnoGti
08-01-09, 17:09
RIGHT HAD ENOUGH NOW !!


it's booked in at the local VW main agent for a vagcom/ pump timing session on Tuesday,



to bloody top it off today when I was driving home from work the oil pressure warning light came on so I shut the engine down and had a look- none showing on the dipstick to I ring the AA.

My super friendly AA guy came out and looked- the *******s haven't fitted the crank seal correctly so its dumped all its oil out through there, he reckons even though I switched it off straight away the engine will still be beyond repair.


Big question is where the hell do I go from here now??? surely the garage is liable for a replacement engine???

Hey moderators

Jonno

(currently t4 less !)

jonnoGti
08-01-09, 17:16
So no chance of naming the garage please moderators then i take it ????


If so why not please?

Cheers

jonno

cally
08-01-09, 17:19
Devastating...


gutted for ya fella....:eek:

pure t4
08-01-09, 17:33
thats not good feel for you get a report from aa saying what the prob is and it bad workmanship and a visit to trading standards :( hope you get somewhere and dont have to foot the bill for their **** up

nealglover
08-01-09, 17:38
So no chance of naming the garage please moderators then i take it ????


If so why not please?

Cheers

jonno


No sorry The rules state quite clearly That no Naming and Shaming is allowed on the forum.

I sympathise with your situation, but until a court rules the garage negligent or at fault, the forum is left open to legal action arising from any comments made on here.

So if you wouldn't mind, no naming and shaming.

jonnoGti
08-01-09, 18:04
No sorry The rules state quite clearly That no Naming and Shaming is allowed on the forum.

I sympathise with your situation, but until a court rules the garage negligent or at fault, the forum is left open to legal action arising from any comments made on here.

So if you wouldn't mind, no naming and shaming.




Hey mate,

Yes very fair comment, and it could get the forum in trouble too.


Thanks

Jonno

nealglover
08-01-09, 18:25
Jonno, that's right. It's The Forum that's responsible for the comments that are made by members at the end if the day.
And it's unfair to Jimbo to put the forum in that position (hence the rules)

I know how you must be feeling, all I can suggest is for people who are in your area to PM you for the info. As let's face it's if no use to a lot of the people who would read it in the open forum anyway as they live nowhere near you ?

Hope you get it sorted T:

vwt4
08-01-09, 19:23
I hope you get sorted. Did you ask them to change the crankshaft oil seal? Its not something that needs to done if you change a cam belt.
I know its maybe a little late now too and I'm a bit far away, but I can set your timing for you. Its a very easy job with the right equipment.
Why on earth did it take them 11 days too?

Soulstyledevon
09-01-09, 08:02
Totally gutted for you Jonno. A nice van has been ****ed by some total ****er.
I'm no good with mechanics, me electrician!

Personally i always take my van to VW. Yes it canbe expensive, but talk to your local van centre and ask for a discount. Phone around for prices to get a rough idea and ask them to discount at a reasonable price. They cant do it for nothin, but they can help out the little guy if they want to. I personally wont take my van anywhere else as its mint.

So far i've had no major problems with her and i feel i have some piece of mind.

Hope it works out for you, all the best.

cjm_2008
09-01-09, 08:19
this story reminds me of when I took my old T4 to (Edited By Admin - I don't think I can be Any Clearer - NO NAMING AND SHAMING !!!)

it was an N reg 1.9 non turbo and the injector pump seal was leaking; they told me it needed replacing, and the pump needed to be reconditioned. while it was in there, I was told, the mechanic spotted a leaking oil pressure sensor on the block.

they told me when I was paying that they'd fitted a new one (not for free, obviously).

so off I drive on a friday evening, 500+ quid lighter. on the road just past ystrad mynach, the oil warning starts to flash; on this model, it also beeps - very annoying, so I pulled into the next petrol station for more oil, just in case.

I did check the dipstick - but decided not to trust it for reasons I can't recall - so in went half a litre of oil.

I carried on driving - then on the A470 towards merthyr, the light & beepung came on again. so in an act of total stupidity, I pull over and empty the remaining contents of the bottle into the oil filler. runaway diesel time!

within 30 seconds of pulling away, I was surprised to see an unbelievably huge white cloud following my van! I pulled over into a layby and turned the ignition off. but this didn't stop the engine. it was absolutely revving it's nuts off. the noise was horrendous.

the cloud from the exhaust was more dense than any fog - it blocked both sides of the carriageway and reduced traffic to a crawl. the police soon turned up to find me halfway up the bank, at what I thought would be a safe distance for when the thing exploded.

I wasn't happy. I took it back to the same garage the next day - to find that they'd also forgotten to fit the undertray - and they really didn't give a damn.

moral of the story? don't trust small garages with no significant vw experience. and don't overfill your engine with oil :)

karlos
09-01-09, 10:17
always use a garage they that has been recommended by vw people if not there is the nationwide autocenter part of halfords they where in charge of servicing the aa vans when in service and their not to bad on price and have the specialist tools my mate worked for them and knows his t4s,at least there a big chain any prob and theyll sort it

snigvan
09-01-09, 17:10
Jonno, Please could you PM me the details There's 3 of us locally that need to AVOID the garage in question. Thanks, & I feel for you.:(