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Discussion Starter · #41 · (Edited)
Contact your dealership (please let everyone know the outcome)

If purchased on finance then also contact VW Commercial Vehicle Finance: [email protected]

Also worth contacting Volkswagen UK on Facebook (as I have). They have denied all knowledge of the steering fault?? (standard procedure by VW) But requested my details and are opening a case. https://www.facebook.com/VolkswagenUK?fref=ts and the Commercial https://www.facebook.com/VolkswagenCommercialVehiclesUK?fref=ts

So far I have received an email from VW finance stating a case has been opened and I will be assigned a handler.

Surely if we all contact them this week there is no denying there is a problem.
 

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Yep - 1200 miles on a T30 140 kombi 4M

Been to dealers today, confirmed the fault, informed me that VW have no current fix but are working on one.

Whilst I was in the dealers their was a chap in front of me reporting the same fault :ILU:

Coincidence or another forum member A:
 

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Me too - 2011 Transporter

Been in an out of Colborne's, reported to VW customer service back in March 2013 who've been sending me the same automated text message every two weeks ever since:

Volkswagen are still investigation (sic) their findings at the factory. There hasn't been an outcome as yet. I will contact you in another two weeks.

Kind regards
Charlotte Gaunt
 

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Originally Posted by Fabrik Interiors View Post
the list so far: please quote/copy and add to the list.

Fabrik interiors
2013
T28 140 panelvan
reported at 4500 miles (noticed at 1000 miles).
Told to wait for VW to find a fix

Darran Williams
2012
T30 140 bhp panel van
8000 miles
not reported it yet (most certainly will now tho)

Californication
2011 California 180 4Motion
5000 miles
Sorted pronto by Carrs in Cornwall

Worthing plastering
2012
T28 140 swb panel van
15000 miles (noticed it at 10000 miles)
Reported it 11000 and they could not hear it so it's going back soon.

"triffic"
2013 T30SE 140 DSG
Knocked from new, now done 5000 miles
Not yet raised with VW - will do so next week

dannyrado
2012 BMT highline kombi.
Now 16k miles but it's done it from virtually new.
Not reported (because they'll say it's my lowering springs when clearly it's not!)
Edit/Delete Message

T5mkj
Mine to has it. 2013 63 plate sportline only 1400 miles and been doing it seems like from new and getting worse, not reported yet but will do so first thing Monday morning .

DaveVW
Edition 25
8000 miles
reporting fault next week

Top Sparks
61 Plate
180 Kombi.
1st knock done at 5.5k.
Started knocking again at 16k reported but told it has to be all the time.
Reported again at 19K they are going to look at it along with my paint.

Shanksy
2011 t30 panel van swb
15500 on clock just noticed the knocking this wknd
Not reported yet

1st timer
2013 84ps panel van
Started at 1400
Not reported as yet now I've seen this will do

Av_Dave
Previous Van 61 reg 102ps started knocking at around 6k still did it up 20k when I sold it.
Current van 13plate 140ps highline has been doing it from around 5k it's on 7k now
Have not reported it yet due to lack of time really. I have heard people having new steering racks fitted and the problem still returning though.

Bubble68
hi 2012 edition 25 had column replaced at 2000miles, now done 5500 and noticed slight knock today driving to NEC.
shall report it Monday.

Snowy55
60 plate
Kombi 140
40k miles Fixed by Gilders at Newark
56k miles started doing again in last couple of weeks. Only in warranty till end of October so best get on it!

langley
2012
T30 KOMBI
2022 MILES . noticed it after a few hundred miles .
Had this fault on a 54 PLATE van , think they recorded the amount of remedies to the fault by quoting colours i.e 1st supposed fix was red , 2nd supposed fix was blue etc
Will report next week as ive noticed it getting worse .

Autotecknik
2013 1,400mls done it from new got much more noticable last 200 miles, will raise it with the dealer when i get 5

Stoo
I will take mine to VW and keep you all posted.
Don't add me just yet

Paul359
brand new t30 180
just under 700 mils I noticed it yesterday going round a roundabout

2012 sport line kombi ,
Mine done it after 5000miles, was fixed, and now 27000 miles it's come back and will be returning to dealers this week

Jason Dunn
2013
T30 140 Kombi
Noticed and reported at 4000
Vw commercial informed me that I had to wait for a permanent fix

Only way to make VW aware of this issue is to take to your dealer. Then we may start to get a decent response from them on this fault.
 

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VW took "proper" action on the Cali roof issue after a lot of pressure from owners.

For those that don't know, the front roof section (just forward of the elevating bit) is oddly made of alloy. Sadly someone at VW wasn't too hot on bi-metallic corrosion and "forgot" the isolate it from the steel bodywork. So pretty much EVERY Cali has bubbling paint on that section from aluminium corrosion. I've had mine sorted but will wait to see how long it lasts.
 

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Discussion Starter · #54 · (Edited)
Originally Posted by Fabrik Interiors View Post
the list so far: please quote/copy and add to the list.

1-Fabrik interiors
2013
T28 140 panelvan
reported at 4500 miles (noticed at 1000 miles).
Told to wait for VW to find a fix

2-Darran Williams
2012
T30 140 bhp panel van
8000 miles
not reported it yet (most certainly will now tho)

3-Californication
2011 California 180 4Motion
5000 miles
Sorted pronto by Carrs in Cornwall

4-Worthing plastering
2012
T28 140 swb panel van
15000 miles (noticed it at 10000 miles)
Reported it 11000 and they could not hear it so it's going back soon.

5-"triffic"
2013 T30SE 140 DSG
Knocked from new, now done 5000 miles
Not yet raised with VW - will do so next week

6-dannyrado
2012 BMT highline kombi.
Now 16k miles but it's done it from virtually new.
Not reported (because they'll say it's my lowering springs when clearly it's not!)
Edit/Delete Message

7-T5mkj
Mine to has it. 2013 63 plate sportline only 1400 miles and been doing it seems like from new and getting worse, not reported yet but will do so first thing Monday morning .

8-DaveVW
Edition 25
8000 miles
reporting fault next week

9-Top Sparks
61 Plate
180 Kombi.
1st knock done at 5.5k.
Started knocking again at 16k reported but told it has to be all the time.
Reported again at 19K they are going to look at it along with my paint.

10-Shanksy
2011 t30 panel van swb
15500 on clock just noticed the knocking this wknd
Not reported yet

11-1st timer
2013 84ps panel van
Started at 1400
Not reported as yet now I've seen this will do

12-Av_Dave
Previous Van 61 reg 102ps started knocking at around 6k still did it up 20k when I sold it.
Current van 13plate 140ps highline has been doing it from around 5k it's on 7k now
Have not reported it yet due to lack of time really. I have heard people having new steering racks fitted and the problem still returning though.

13-Bubble68
hi 2012 edition 25 had column replaced at 2000miles, now done 5500 and noticed slight knock today driving to NEC.
shall report it Monday.

14-Snowy55
60 plate
Kombi 140
40k miles Fixed by Gilders at Newark
56k miles started doing again in last couple of weeks. Only in warranty till end of October so best get on it!

15-langley
2012
T30 KOMBI
2022 MILES . noticed it after a few hundred miles .
Had this fault on a 54 PLATE van , think they recorded the amount of remedies to the fault by quoting colours i.e 1st supposed fix was red , 2nd supposed fix was blue etc
Will report next week as ive noticed it getting worse .

16-Autotecknik
2013 1,400mls done it from new got much more noticable last 200 miles, will raise it with the dealer when i get 5

17-Stoo
I will take mine to VW and keep you all posted.
Don't add me just yet

18-Paul359
brand new t30 180
just under 700 mils I noticed it yesterday going round a roundabout

19-
2012 sport line kombi ,
Mine done it after 5000miles, was fixed, and now 27000 miles it's come back and will be returning to dealers this week

20-Doklad
Yep me to,2011 t28 with 33000.
Seems to be getting worse,need to contact Vw as not done so yet.

21-Jason Dunn
2013
T30 140 Kombi
Noticed and reported at 4000
Vw commercial informed me that I had to wait for a permanent fix

22-Sarum
2013 LWB Kombi, knocking when turning right 700 miles. Carrs Cornwall, tell me there is a fix on the way!!

23-Diggerewd
63 plate kombi highline, from new, going in tomorrow for new steering column at Marshall's grimsby

24-Sololite
Me too - 2011 Transporter
Been in an out of Colborne's, reported to VW customer service back in March 2013 who've been sending me the same automated text message every two weeks ever since:
Volkswagen are still investigation (sic) their findings at the factory. There hasn't been an outcome as yet. I will contact you in another two weeks.

Kind regards
Charlotte Gaunt

25-Muff
yep - 1200 miles on a T30 140 kombi 4M
Been to dealers today, confirmed the fault, informed me that VW have no current fix but are working on one.
Whilst I was in the dealers their was a chap in front of me reporting the same fault
Coincidence or another forum member

26-GPES
2012 kombi trendline T32 140 4motion
Reported a few days after purchased, then sorted (after a lot of hassle)
Fault returned after about 5500 miles waiting for return phone call from the dealers

27-GPES
2013 highline T30 140 panel van
Bought ex demo noticed it at about 5000 miles
Please add both to list

28-Flakybones
Yep, mines just started a week ago!
T32 Kombi
140
5 months old
4000 miles
Will be speaking to dealer this week!

29-Scottinstallations
hi add me to the list 2013 kombi highline bang on 1000miles clunk through wheel turning right!!!


Only way to make VW aware of this issue is to take to your dealer. Then we may start to get a decent response from them on this fault.
 

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Phoned my dealer up yesterday, vans gone in today will let you know the outcome, they said they have had a few in with steering fault.
 

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Just been on to VW customer services, I am assured that the fault IS known about, it is NOT a safety issue and the technical bunch at Milton Keynes are working on a permanent fix.

The reason they are not rushing to swap steering columns is they believe the fault lies within the manufacture of the parts - basically they don't want to drag everyone in for new columns etc just for them to go faulty again.

The original TPI only fixed the vehicle temporarily, I presume this was the 'spray grease' fix.

By the sounds of it VW are now making a serious attempt at finding a long term fix - ie identify the manufacturing fault and rectify.
 

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2013 kombi, clonking when turning right.

Will they compensate for a day off work while sorting it? I: infact, not sure who to contact as mine is through swiss vans.
 

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yep just phoned my dealer, and he confirmed that it is a known problem and VW are still investigating it ,i will still need to call in when passing for a tech to confirm it tho, they will then add me to the long list he has .
 
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