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Discussion Starter #1
Hello all,


I am new to this forum and wondered if anyone could give some advice. Does anyone think we have a chance of getting VW to fix the van and what would be a reasonable charge? Would we be better sticking with our specialist independent engineer who is very good? We feel like we are being fobbed off by the dealer.

We have owned a 2010 VW T5 Transporter 180 4motion van from new. Now we are told that the EGR valve has failed.

We think it is unacceptable for such an expensive item to have failed at low mileage and that the VW dealers should offer to replace free of charge since it is low mileage and only 2 months out of warranty. We have also heard that other vans might have experienced this problem and been returned for replacement parts.

Just now we are hoping that VW will replace the faulty components. If not, we will probably go back to our vw specialist engineer.

Our warranty expired on 1st September 2013. Mileage now is 23,000. On starting van, coil light flashed on and off and continued to flash on and off. Loss of power followed and vehicle went into limp mode. This was an intermittent problem and the van couldn't be driven. Vw recovery was called to investigate. Diagnostic check revealed it was EGR valve problem. Advice was to take back to VW dealer for further diagnostic check.

Following this, dealer informed us that new EGR valve is needed. Price quoted is about £1300 but they may negotiate a "good will" discount.

The van has been serviced by a specialist vw service engineer according to the schedule. Records have been kept of all part numbers, dates, mileage etc. these have been supplied to the dealer. The van has been off the road now for a week.

The dealer contacted vw customer service today to enquire about "further goodwill discounts". We are on wait for a reply and it could be another 48 hours. We have called customer service as well to let them know of our predicament and to ask for a speedy reply.

Thanks for reading this and thanks in advance for any advice.
 

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my first thought are bin the egr and get a bypass pipe or blank and get it mapped out the system, egrs are not a necessary they are a euro pushing there rules and regulations on us again, ( there to reduce emissions ) many many cars have egr and many many modify there cars / vans and delete them out the system.....
and your van will be better for it....
 

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I agree, blanking plates are only a couple of quid off e-bay, then have it deleted off the system. All the EGR does is release some exhaust gases into the engine below about 2000rpm this helps to reduce NO2 when the engine is tested. Above 2000rpm the valve is closed. Mine is blanked and it is standard practice if you ever have the engine remapped.
 

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Discussion Starter #4
Thanks for the quick replies. We may consider blanking off the valve.

We are mainly concerned about how to get VW to help us get back on the road for now. It seems crazy to have to replace this component at such low mileage. A few weeks earlier and we would have been within the warranty period. The Dealers are trying to say it was our bad luck and it will cost. Should hear from customer care tomorrow. Grrr
 

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Near sure these are are know fault ,If your EGR is on from new its possible to be one of the earlier ones which can be faulty !!
Yes its a pain just few weeks out of warranty
Lots of these EGRs been replaced due to faults with mosture affecting electrics :(
How do you get them to replace it try another dealer ,complain lots !!!!! what else ???:*
It is a known fault for sure my dealer done loads of them ,
Your engine no should tell you which EGR you have in relation to the updated valve
Think theres been several updates on these
Good Luck
 

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I would strongly recommend getting membership of Which? and then giving their advice line a call.

They helped me a few years back reject a vehicle three years in. Warranties are not always as concrete as manufacturers would like to believe - and I would have thought that such low mileage, with evidence of many being replaced by VW, suggest that a claim could be successful.

Mine was replaced under warranty last year so clearly there is an issue with that component.
 

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Hi sorry to here about your failure I had a failure in September
June 2011 van covers 35k miles had to have ERG valve and cooler
Luckily all covers under warranty. It's a big job all the front of the
Van is removed to replace part

Inspect well when you collect ;( they damaged 2 bumper inserts and
Chipped the wing paint on replacing the bumper

Dave
 

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ive had exactly the same with my 2010 140,it was 9 weeks out of warranty always serviced by the same vw main dealer too on time !!,it had just done under 30k,spoke with the dealer the best they could do was £6-700 all in,so I had it remapped, dpf delete and new egr fitted elsewhere !!,the main dealers reply to me was you should of taken out the extended warranty:(:(:( that they never told me about !!!!:confused::(..
 

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Discussion Starter #9
Thanks again for the messages. I am a member of Which so will
contact them this morning. Really sorry to hear that others have
experienced similar problems. It is a lot of money to pay out at such
low mileage.

The dealer we spoke to suggested he was being so helpful to us whereas
We feel like he is giving us the run around. So far he has offered about
£700 for replacement but no detail yet.

I will be making more calls today and will report back.
Thanks again.
 

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PM me your phone number, I talk through what I did. You are within three months of the warranty expiry and that is good.

Did you buy the van new from the same dealer that services it?


Seb
 

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Sadly these EGRs fail a lot. We have changed 5 in 2 months now.

They are a known fault by VW they are just trying to get out of a free repair. £1300 is a lot of money to pay out for something that costs much less than that.

You shouldn't blank these vans after 2006, especially these new 2.0 facelifts so please don't.

The EGR can be controlled electronically via the ECU.

Have you tried an independent garage?

Oh, and on 3 vans we have found the faults to be broken wires in the connectors, 20 minutes to fix.
 

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Discussion Starter #12
Thanks for the info. The broken wire info is very interesting. We have an independent VW garage who we would prefer to go to.
We thought VW should acknowledge the fault and fix it.

We won't blank the EGR. Thanks again.
 

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Discussion Starter #13
I will pm later.

Fault was recorded within three months of warranty but because we took it in on 1st Dec, one day past 3 months, they keep mentioning 4 months. We assumed that the 3 month time scale was an important factor.

Thanks Seb
 

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Sadly these EGRs fail a lot. We have changed 5 in 2 months now.

They are a known fault by VW they are just trying to get out of a free repair. £1300 is a lot of money to pay out for something that costs much less than that.

You shouldn't blank these vans after 2006, especially these new 2.0 facelifts so please don't.

The EGR can be controlled electronically via the ECU.

Have you tried an independent garage?

Oh, and on 3 vans we have found the faults to be broken wires in the connectors, 20 minutes to fix.
Can you clarify the reasons for not blanking the post 2006 electronic EGR valves Terry? Is it purely because of EGTs?
 

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Discussion Starter #15
ive had exactly the same with my 2010 140,it was 9 weeks out of warranty always serviced by the same vw main dealer too on time !!,it had just done under 30k,spoke with the dealer the best they could do was £6-700 all in,so I had it remapped, dpf delete and new egr fitted elsewhere !!,the main dealers reply to me was you should of taken out the extended warranty:(:(:( that they never told me about !!!!:confused::(..
This situation is awful. We have been quoted £670 now for a repair on a commercial vehicle which has only done 23000 or so miles. We are really upset and wondering how to proceed.

This week we have compiled a dossier and probably next week will be communicating with Which, Caravan club, Press etc.

Really disappointed with VW customer care.
 

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Can you clarify the reasons for not blanking the post 2006 electronic EGR valves Terry? Is it purely because of EGTs?
Simply because you should be able to adjust them/switch them off via the ECU, blank them and you may get warning lights on your dash. Note this might not happen to every vehicle as i've seen one that didn't throw a warning light for strange and odd reasons still unbeknown to me, or the garage I work alongside. :D

Martin could explain in more detail reasons why to be honest (including EGT's), mine is just a simplified answer based on previous experiences. T:
 

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This situation is awful. We have been quoted £670 now for a repair on a commercial vehicle which has only done 23000 or so miles. We are really upset and wondering how to proceed.

This week we have compiled a dossier and probably next week will be communicating with Which, Caravan club, Press etc.

Really disappointed with VW customer care.
Tip (I used this when i worked for CAB I: )

Ask this question.

Did this EGR fail because it's a known fault and happens to many VW's?

If they say yes, they will be admitting the problem.

If they say NO (most likely) then you ask the following.

Do you agree that this must be a one off then?

If they say no, you refer back to the first question and best of all, if they say yes you state…

Surely a one off like this proves that it's a faulty component worthy of further investigation by your company and as this item is expected the last the lifetime of the vehicle then surely you should replace it and send the faulty unit away to be inspected.

You'd be surprised how many items we got replaced free of charge. :D

No guarantee that it will always work though.
 

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Discussion Starter #18
Did you have the legal subscription membership?
I am a which subscriber and am now thinking of paying extra for the legal support team advice.

VW customer service grrrrr:(:(:(:(


QUOTE=adamget;2290117]I would strongly recommend getting membership of Which? and then giving their advice line a call.

They helped me a few years back reject a vehicle three years in. Warranties are not always as concrete as manufacturers would like to believe - and I would have thought that such low mileage, with evidence of many being replaced by VW, suggest that a claim could be successful.

Mine was replaced under warranty last year so clearly there is an issue with that component.[/QUOTE]
 

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Discussion Starter #19
Thanks again, I have been back to the dealers today and we have agreed that they will repair. We have managed to refer our complaint to the senior customer case agent. Hoping for more contribution from VW.

£670 for an EGR fault on a vehicle which has done only 23000 miles is ridiculous.
We are really fed up with Vw at this time.

Wish us luck:confused:

Tip (I used this when i worked for CAB I: )

Ask this question.

Did this EGR fail because it's a known fault and happens to many VW's?

If they say yes, they will be admitting the problem.

If they say NO (most likely) then you ask the following.

Do you agree that this must be a one off then?

If they say no, you refer back to the first question and best of all, if they say yes you state…

Surely a one off like this proves that it's a faulty component worthy of further investigation by your company and as this item is expected the last the lifetime of the vehicle then surely you should replace it and send the faulty unit away to be inspected.

You'd be surprised how many items we got replaced free of charge. :D

No guarantee that it will always work though.
 

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Did you have the legal subscription membership?
I am a which subscriber and am now thinking of paying extra for the legal support team advice.

VW customer service grrrrr:(:(:(:(


QUOTE=adamget;2290117]I would strongly recommend getting membership of Which? and then giving their advice line a call.

They helped me a few years back reject a vehicle three years in. Warranties are not always as concrete as manufacturers would like to believe - and I would have thought that such low mileage, with evidence of many being replaced by VW, suggest that a claim could be successful.

Mine was replaced under warranty last year so clearly there is an issue with that component.
[/QUOTE]


No idea if they did. I have LLB after my name so I was able to do a few extra things for them. I:
 
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