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As its stuck, you haven't anything to lose by switching it off, or pressing reset,

How long has it been in update mode? what version were you on before trying to update?
 

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Discussion Starter · #4 ·
I updated software to 13.0 as it was freezing on sat nav and the kenwood site recommended to do so. Worked fine for a day or so and then the sat nav frze again. Then it would not come on, vw log showing constantly. All other features were still working. Thought I would try to reload the update but when it completed and I removed the sub device as told it won't re start and is per inanely in update mode?
 

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I would do two things if reset doesn't work

1. Try and park the van inside overnight or remove the unit and keep inside overnight somewhere warm. Just incase condensation and try again
2. If not you will have to post to a Kenwood repair centre
 
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