VW T4 Forum - VW T5 Forum banner

21 - 40 of 47 Posts

·
Premium Member
Joined
·
618 Posts
Missed the original post and now have the same. This is joke as I have had to delete loads of useful PMs collected over 8 years to contact the Admins.

What is the point!
 

·
Registered
Joined
·
323 Posts
Me too surely not wbeyond the wit of the IT guys to do a global pm to existing subscribers.

Just pm'd admin looking for a refund.
 

·
Registered
Joined
·
305 Posts
Very confused by this!!! I've got a couple of questions........

1: "Can I ask that all current subscribed members (EXCEPT THOSE WHO HAVE PAID AFTER 14-07-15) log in to your paypal account, and follow the below guidance to cancel the payment to the forum.
Q: I have no idea when I paid so don't know if it was before or after; any way to tell?

2: "Method 1.
Log in to your PayPal account.
Click the Profile icon next to "Log out."
Click Preapproved Payments under "Payment settings."
Click the agreement from the list.
Click Cancel Automatic Billing at the top of the page.

Method 2.
Log in to your PayPal account.
Click Profile near the top of the page.
Select My money.
In the "My pre-approved payments" section, click Update.
Select the agreement you want to cancel and click Cancel.
Click Cancel Profile to confirm your request.
Q: Neither of these methods appear to be available on PayPal mobile app; that is all I have, is there any other way to do this?

3: "When you notice that your subscription has expired if you wish to renew it please go to your control panel which is in the tabs at the top left between "Home" and "FAQ", scroll down on the left to "Paid Subscriptions" which is under "Miscellaneous" and proceed to set up a new membership".
Q: How can I tell if the subscription has expired if there is no indication of being subscribed in the first place (the original problem)?

Any assistance would be appreciated.
 

·
Registered
Joined
·
1,791 Posts
Very confused by this!!! I've got a couple of questions........


Q: How can I tell if the subscription has expired if there is no indication of being subscribed in the first place (the original problem)?

Any assistance would be appreciated.
Not sure why you are asking,you're not a member(as it stands)
Your subscription has expired and not renewed so just renew manually.
 

·
Registered
Joined
·
305 Posts
Not sure why you are asking,you're not a member(as it stands)
Your subscription has expired and not renewed so just renew manually.
That's my point; I was a paid member and as far as I was aware my subscription had automatically renewed. It was only yesterday that I noticed it no longer said I was a member; not sure if that is due to the problem described here or a problem with my paypal payment. I've had a look at my renewal and it should have auto-renewed in Nov 15, I have no idea if it did as my paypal only shows payments back to 30 Dec.
 

·
Registered
Joined
·
1,789 Posts
That's my point; I was a paid member and as far as I was aware my subscription had automatically renewed. It was only yesterday that I noticed it no longer said I was a member; not sure if that is due to the problem described here or a problem with my paypal payment. I've had a look at my renewal and it should have auto-renewed in Nov 15, I have no idea if it did as my paypal only shows payments back to 30 Dec.
If you go to the main paypal site on line mate you can track you paypal activity back a few years T: hope this helps
 

·
Registered
Joined
·
1,791 Posts
That's my point; I was a paid member and as far as I was aware my subscription had automatically renewed. It was only yesterday that I noticed it no longer said I was a member; not sure if that is due to the problem described here or a problem with my paypal payment. I've had a look at my renewal and it should have auto-renewed in Nov 15, I have no idea if it did as my paypal only shows payments back to 30 Dec.
Gotcha,sure there is a thing within paypal regarding annual payments/subscriptions.This should give you the answer you needT:
(as advised by Geodawg)
 

·
Registered
Joined
·
305 Posts
I've made it home now and have checked my PayPal going back to Nov 15 and sure enough I have paid.

So.......
It has come to our attention that when the auto renewal of subs happens it doesn't upgrade your account to that of a subscribed member. It has something to do with the switch over from FWK Publishing (the previous owners) and Verticlescope (the current owners) and the link between the old paypal account and forum not gelling very well.

Can I ask that all current subscribed members (EXCEPT THOSE WHO HAVE PAID AFTER 14-07-15) log in to your paypal account, and follow the below guidance to cancel the payment to the forum.
What do I do if I paid after this date? simply ask for a refund and re-subsrcibe?
 

·
Premium Member
Joined
·
5,238 Posts
I've made it home now and have checked my PayPal going back to Nov 15 and sure enough I have paid.

So.......


What do I do if I paid after this date? simply ask for a refund and re-subsrcibe?
Hi, I've manually updated your account. Just make sure you cancel before next year to avoid the same problemT:
 

·
Registered
Joined
·
311 Posts
This situation is also affecting me. I checked my paypal and £10 has been deducted by Vertical Scope Inc. on the 24th of April 2016 and my membership has not been renewed. I emailed the moderators concerning this and am awaiting reply.
 

·
Premium Member
Joined
·
5,238 Posts
This situation is also affecting me. I checked my paypal and £10 has been deducted by Vertical Scope Inc. on the 24th of April 2016 and my membership has not been renewed. I emailed the moderators concerning this and am awaiting reply.
Who did you pm? Send me the transaction number and I'll get it sorted.
 

·
Premium Member
Joined
·
130 Posts
I'd not seen this post and my automatic payment came out on 3rd May, I no longer have a paid member status. I've had to clear out my PM box (lost lots of useful PM's in the process) to contact admin as in the original post but I've had no reply and so I still don't have the permissions I should have for parts of the forum and my bigger PM box.

Is there someone that can sort this for me? Think this issue should have been sent out by PM to everyone so that this didn't happen, don't think I've ever been in this section of the forum before and only came across it whilst trying to find out what was going off!
 

·
Registered
Joined
·
1,757 Posts
Isn't it time this was sorted? I've just had an email to say my subs due, I am a complete Technophobe how long am I
going to be sorting out something that should already be done. Somebody should be getting their best feature kicked.
 
21 - 40 of 47 Posts
Top