It has come to our attention that when the auto renewal of subs happens it doesn't upgrade your account to that of a subscribed member. It has something to do with the switch over from FWK Publishing (the previous owners) and Verticlescope (the current owners) and the link between the old paypal account and forum not gelling very well.
Can I ask that all current subscribed members (EXCEPT THOSE WHO HAVE PAID AFTER 14-07-15) log in to your paypal account, and follow the below guidance to cancel the payment to the forum.
Method 1:
Log in to your PayPal account.
Click the Profile icon next to "Log out."
Click Preapproved Payments under "Payment settings."
Click the agreement from the list.
Click Cancel Automatic Billing at the top of the page.
Method 2:
Log in to your PayPal account.
Click Profile near the top of the page.
Select My money.
In the "My pre-approved payments" section, click Update.
Select the agreement you want to cancel and click Cancel.
Click Cancel Profile to confirm your request.
When you notice that your subscription has expired if you wish to renew it please go to your control panel which is in the tabs at the top left between "Home" and "FAQ", scroll down on the left to "Paid Subscriptions" which is under "Miscellaneous" and proceed to set up a new membership. T:
If for any reason you havn't done the above and paypal pay the forum and you don't get your subscribed member status and permissions then please PM Adminvs and they will arrange a refund for you so you can re-subscribe via your control panel.
Hope that helps
The moderating Team :ILU:
Can I ask that all current subscribed members (EXCEPT THOSE WHO HAVE PAID AFTER 14-07-15) log in to your paypal account, and follow the below guidance to cancel the payment to the forum.
Method 1:
Log in to your PayPal account.
Click the Profile icon next to "Log out."
Click Preapproved Payments under "Payment settings."
Click the agreement from the list.
Click Cancel Automatic Billing at the top of the page.
Method 2:
Log in to your PayPal account.
Click Profile near the top of the page.
Select My money.
In the "My pre-approved payments" section, click Update.
Select the agreement you want to cancel and click Cancel.
Click Cancel Profile to confirm your request.
When you notice that your subscription has expired if you wish to renew it please go to your control panel which is in the tabs at the top left between "Home" and "FAQ", scroll down on the left to "Paid Subscriptions" which is under "Miscellaneous" and proceed to set up a new membership. T:
If for any reason you havn't done the above and paypal pay the forum and you don't get your subscribed member status and permissions then please PM Adminvs and they will arrange a refund for you so you can re-subscribe via your control panel.
Hope that helps
The moderating Team :ILU: