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Ok i will keep this as short as possible but if i do rant on a little bit i do apologise now!!

Ok so firstly DO NOT USE ****** in Redruth Cornwall as they are not only sloppy with their work but also dangerous!!

So the saga begins 3 weeks ago when travelling home down the M5 i hear a bang and loss of drive. To this end i instantly pull onto the hard shoulder and kill the engine. Luckily i have AA road cover (which was a fantastic service) and they took me 180 miles back to Redruth and the best looking garage on the internet whilst on the hardshoulder!!

As it stands all is going well, even if i do have to pay 30p per mile for the 'free' courtesy car, and it turns out that the clutch plate had shattered, possibly from oil contamination but who knows. So i pay my £750 for a clutch change in my 1994 1.9d T4 and think that is all my problems solved. . . . . . . . .

The moment i pull away from the garage i start kangaroo down the road!! I take it back to the garage and it turns out the mechanic noticed 'that it was doing that' but had failed to report it, so not only wasting my day but costing me more money for the 30p a mile hire car. I return to the garage the following day to collect my van for a second time and all seems great at first until about a mile into the drive i notice that my speedo is inoperative! This time i decided not to return as it is (and was) a simple fix tore connect. I do however decide to phone the garage to let them know they had forgotten a second problem and they may wish to inform their staff to be a tad more vigilant.

Well all problems aside its bank holiday weekend and i have my van back so best go and enjoy both!! But alas the saga has only just begun . . . . .

The next time i use my van is on the bank holiday monday and i had gone for a drive to gewt some fuel and milk from the local shops, as i pull upto a busy roundabout my gearstick flies out of possition and is now stuck. scratching my head i turn off my engine, put on my hazards and open my bonnet. As i look down into the depths of my engine bay i notice my gearbox near enough touching the floor and bolt holding the mount up stripped of its threads!! After another call to the AA i am eventually mobile again after some nifty use of some threaded bar and double nutting of each end. (as the captive nut on the mount was also shredded). Ok so the garage is not open today and im contracting in Gloucester the next morning so the repair will have to do until the next weekend and next payday.
I do however send an official complaint via email to the garage as had the box of dropped whilst driving on the A30 or M5 i feel the consequences will have been far more severe to not only me but also other road users.

Now you may feel i am done with all my issues from a simple clutch change but you will be wrong the story continues . . .

I make my way on my 220 mile journey to work with no issues and in fact make it 216 miles back home on the friday to only have the van drop fifth gear just a few miles from home! I am fortunate to have a drive on pit outside my house to do vehicle repairs etc. and so i limp it home and put her straight on the ramp. To my shock/surprise/anger i find the rear lower gearbox mount hanging on by 1 bolt which is over torqued and not even seated against the clamp!! This was in turn casing the mount to instead act as a pivot to all for and aft engine movement!!!!

So yet another trip to the garage on my weekend home to drop the van off for them to fix hoping it was just a gear linkage issue) yet after closer inspection it was apparent that it was a fault inside the box.

Now i have received a call today from the garage stating that it was the end gearing (on the side plate you can remove nearest passenger wheel) that had worked loose and it had stripped the teeth from the inner syncro for fifth and it was nothing to do with the garages prior faults.

My question here is would having an ineffective rear mount and bent gear linkage cause me to have increased transmission wear to lead to this failure, as the van was spot on before any of this and i had no indications of any looseness in the box? I feel the rocking of the engine would surely cause the gear linkages to pull even slightly on the gearing and hence strip gears/vibrate loose the end linkage??

Any help would be very much appreciated as this whole story is starting to take its toll. All i want is my £750 back and i will buy/fit a new gearbox myself as i am a fully qualified aircraft engineer contractor and have done a few engine and clutch changes before.

Thanks again!!!!!
 

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I would suggest you would need an expert opinion that only a VW Garage or specialist would be able to provide. If you get a proper mechanics report you could demand your money back plus damage and expenses, if they dont play ball, sue the buggers either with Money Claim online or a visit to the county court for the papers.
BUT I would suggest your first port of call is going to be a VW garage or specialist VW garage to get the job done properly along with a long report of all the problems found and possible causes.
 

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while i completely sympathise with the trouble you ve had , my queston is-

what s happened to the naming and shaming policy ? does it only apply in certain instances ?
 

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while i completely sympathise with the trouble you ve had , my queston is-

what s happened to the naming and shaming policy ? does it only apply in certain instances ?
Prob hasn't been spotted by mods yet I: Will be moved to the "Trader Experience" section I'm sure....

Sorry to hear about your bad times! Hope it get sorted
 

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I fail to understand how you can name and shame when you aren't sure that they have been negligent?

You are asking for opinions but you have already made your mind up it seemsI:
 

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Discussion Starter · #6 ·
Appologies for naming and shaming, I did not realise it was not allowed, I just want to make sure that no one else got stung by poor workmanship as I have. As for doing anything wrong the known issues created by the garage are as follows;
Informing me the can is ready for collection, taking my money and then realising that it has a fuelling issue as im driving from the garage, to find the mechanic 'noticed' it bit did not inform anyone, including me!!
Speedo not working from being incorrectly attached
Gearbox dropping completely from its mount and onto the floor whilst driving due to stripped threads on the top mount
Bent gear linkages from the fall as well as a bent bracket
Bumper hanging off
Rear mount being held on by only one bolt which was infact an incorrect length and turn the rear mount into a pivot

Now my question was to determine whether or not a best gear linkage, bent linkage brakcket on the gearbox and basically no rear gearbox mount could lead to over wearing of the internal drive train through rocking motions and pulling force that the shorter bent linkage and incorrectly snapped brakcket may have caused.

Sorry about spelling etc, trying to the this up on my phone whilst at work

Again sorry to the mods about naming and shaming
 
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